We do not take orders over the telephone.
You can order directly through this website, or send your order form by E-mail, fax or mail. The order form can be downloaded from here.

Kanji telegrams cannot be purchased through our website. Please e-mail or fax us your telegram order form.
* Telegrams can be ordered over the telephone, but there will be an additional fee of $10.

Contact us if you have forgotten your registered e-mail address.
If you have forgotten your password, you can request it from the log-in page.

Please contact JAL Mileage Bank Center .

You can not use your JAL mileage directly to purchase items.
JMB members from the American region can redeem mileage for "JALUX AMERICAS Gift Award" certificates, which can be used to purchase items.
Please contact JAL Mileage Bank for more information.

Any coupons or certificates that are issued in Japan can not be used.

All product prices include tax, shipping and handling fees.
Additional fees are required when shipping to islands such as: Okinawa, Amami Oshima, Izu Shichitou, Hawaii and Alaska. The additional price is $10.00 per item.

If a red error message is displayed when adding/editing an address, you must fix the information that you have entered. If the "Add New Address" button is not responding, it may be a problem caused by your internet browser. Please enable the "Compatibility View" in your browser settings, or use the recommended browsers listed below.

• Internet Explorer 9.0 or higher
• Mozilla Firefox (Latest Version)
• Google Chrome (Latest Version)
• Safari (Latest Version)

You can pay by U.S. Dollar checks, U.S. Dollar money orders or gift certificates. In that case, the order(s) must be sent to our office through mail with the completed order forms .

No, but it is possible to choose either the beginning, middle, or end of the month for delivery.

* This option is available on the website. But please be aware that seasonal items (cherries, Matsutake mushrooms) do not always have that option.
* Only flower deliveries allow specific delivery dates. This option is available when ordering. Please be aware that deliveries take 5-7 business days after the order is placed. (Please be aware that deliveries for Mother's day, Valentine's day, and Christmas may be sent a few days before the set dates.)

Specific delivery times made in Japan are only available at night (6:00pm-9:00pm). It's possible to choose the times when ordering. Specific delivery times made in America are not available.

No.

No. Deliveries are only available to Japan, America, and Canada.

Not all of the items are sent out by the same warehouse so not all items may be received at the same time. Please be aware that same-day deliveries are not available.

A confirmation is available in the order history. If confirmation is needed through anything else besides the internet, please contact our office.

Details are available in the order history.

It is not possible to track deliveries over the internet. If you want to track deliveries, please contact us with order details, you customer number and order number.

The copy will not be delivered, but a confirmation letter will be sent.

* For your safety, orders including your credit card number will only be seen on your credit card statements.

It's possible that you made a mistake writing in your E-mail address or your Internet Service Provider (ISP) may be having a trouble. Please check all of your folders, including your junk mail folder, as sometimes it may be sent into that folder. If the E-mail is still not found, check the order history. If the order is not found in the order history, the order may have not been placed. If this is the case, please try again.

Please check the address you have provided us with and make sure nothing has been misspelled. If you're sending a kanji telegram, a confirmation letter will not be sent. When an order is placed through fax, please contact us to make sure we have received your fax order. Please be aware that fax orders can sometimes be illegible so please be sure to contact us after you fax your order.

If an order has not been shipped yet, it is possible to cancel or change the details of an order.

* First, we check if the delivery has been made. Please be sure to check back with us so we can let you know if changes are possible. Please be sure to have your order number, customer number, order date, and order details ready when contacting us.
* If the items have not been delivered, please send us the details of what you want to change in written form. Once received, we will change the details immediately.

>> If delivery has already been made, please be aware that cancellations or changes are not available.

Please contact us as soon as possible. We will make the changes.

Please be aware that changes can not be made if the product has already been shipped.

Contact us and we will look into the delivery status of your order.

* Items delivered to Japan will take about 5-10 business days after the order has been placed. Items delivered to America will take about 10-14 business days after the order has been placed. Please be aware that seasonal items (cherries, melons, Matsutake mushrooms, etc) and fresh produce are subject for change due to weather conditions and/or harvest problems.

If any defected items are delivered, please contact us as soon as possible. We try to deliver quality products to the best of our abilities, but if in any case a defected items is delivered, we will take full responsibility of the item and exchange it.

For our business hours and contact information, please click here.