SHIPPING RATES & POLICIES

Shipping Rates

  • We will ask to sign of receiver when we deliver.
  • Most of the items will take approximately 5-10 business days to be delivered in Japan and 10-14 business days in United States, depending on the item.
  • The delivery date may vary depending on the items. Please understand that even gifts that were ordered on the same date, there might be different delivery dates.
  • There are possibilities of delay/or cancellation due to unpredictable weather conditions or a natural calamity. Please understand that there are some days where delivery cannot be made, even if there was a requested date for delivery.
  • We cannot ship some items to smaller island(s).
    The following islands are subject to US$15.00 additional shipping fee per item: Okinawa, Amami Oshima, Izu Shichito, Hawaii and Alaska, US$25.00 additional shipping fee per item for Canada.

RETURN & ECHANGE POLICY

Returning

  • We will replace the item if you received damaged item when we delivered or you.
  • We can not replace or can not accept to return the item any personal reason. We will ask you to pay fee of new item and shipping for the replace.
  • We can not replace or can not accept to return after you use it.
  • Please note that we may request for you to send pictures of the item.

Latest News

5% Off Citrus Fruits to Japan! [Web Exclusive]
5% Off Citrus Fruits to Japan! [Web Exclusive]
A special discount for citrus fruits to Japan. Click for more details
2019-02-01 09:50:11
Year-End and New Year's Holiday Notice
Year-End and New Year's Holiday Notice
Regarding Order Delivery During Holiday Season
2018-12-24 11:28:23
JAL Triple Mile Campaign until 1/31!!
JAL Triple Mile Campaign until 1/31!!
Earn triple miles during promotion period!!
2018-12-15 14:34:37
Don't Miss Our 2018 Holiday Gift Promotions!!
Don't Miss Our 2018 Holiday Gift Promotions!!
We're having special promotions just in time for the winter holiday!
2018-11-14 11:42:43

Information

Address390 N. Pacific Coast Hwy., Suite 2000, El Segundo, CA 90245
Phone
    (Toll Free)
1-800-252-5725
FAX
    (Toll Free)
1-888-952-5725
Emailsupport@jalshoppingam.com
Business HourMonday - Friday 9am - 5pm

(Pacific Standard Time / Except Sat., Sun. and U.S. National Holidays)