PLEASE NOTE: Although we are working hard to ship orders as soon as possible, delivery times may be longer than usual due to the COVID-19 pandemic. Delivery estimates below DO NOT include possible delays.

SHIPPING RATES & POLICIES

Shipping Rates

  • We will ask to sign of receiver when we deliver.
  • Most of the items will take approximately 5-10 business days to be delivered in Japan and 10-14 business days in United States, depending on the item.
  • The delivery date may vary depending on the items. Please understand that even gifts that were ordered on the same date, there might be different delivery dates.
  • There are possibilities of delay/or cancellation due to unpredictable weather conditions or a natural calamity. Please understand that there are some days where delivery cannot be made, even if there was a requested date for delivery.
  • We cannot ship some items to smaller island(s).
    The following islands are subject to US$15.00 additional shipping fee per item: Okinawa, Amami Oshima, Izu Shichito, Hawaii and Alaska.

RETURN & ECHANGE POLICY

Returning

  • We will replace the item if you received damaged item when we delivered or you.
  • We can not replace or can not accept to return the item any personal reason. We will ask you to pay fee of new item and shipping for the replace.
  • We can not replace or can not accept to return after you use it.
  • Please note that we may request for you to send pictures of the item.

Latest News

Order Your 2021 JAL Calendar Now!!
Order Your 2021 JAL Calendar Now!!
Now available for pre-order!!
2020-10-29 12:45:37
2020 Matsutake Shipment News
2020 Matsutake Shipment News
Matsutake shipments have begun
2020-09-23 11:34:05
2020 American Matsutake Now Available!!
2020 American Matsutake Now Available!!
American Matsutake are now available to order!!
2020-09-01 15:57:30
Double Point Campaign until 9/15!!
Double Point Campaign until 9/15!!
In celebration of our website renewal anniversary!!
2020-08-26 15:31:38

Information

Address390 N. Pacific Coast Hwy., Suite 2000, El Segundo, CA 90245
Phone
    (Toll Free)
1-800-252-5725
FAX
    (Toll Free)
1-888-952-5725
Emailsupport@jalshoppingam.com
Business HourMonday - Friday 9am - 4pm

(Pacific Standard Time / Except Sat., Sun. and U.S. National Holidays)