PLEASE NOTE: Although we are working hard to ship orders as soon as possible, delivery times may be longer than usual due to the COVID-19 pandemic. Delivery estimates below DO NOT include possible delays.

SHIPPING RATES & POLICIES

Shipping Rates

• We will ask to sign of receiver when we deliver.
• Most of the items will take approximately 5-10 business days to be delivered in Japan and 10-14 business days in United States, depending on the item.
• The delivery date may vary depending on the items. Please understand that even gifts that were ordered on the same date, there might be different delivery dates.
• There are possibilities of delay/or cancellation due to unpredictable weather conditions or a natural calamity. Please understand that there are some days where delivery cannot be made, even if there was a requested date for delivery.
• We cannot ship some items to smaller island(s).
  The following islands are subject to US$15.00 additional shipping fee per item: Okinawa, Amami Oshima, Izu Shichito, Hawaii and Alaska.

RETURN & ECHANGE POLICY

Returning

• We will replace the item if you received damaged item when we delivered or you.
• We can not replace or can not accept to return the item any personal reason. We will ask you to pay fee of new item and shipping for the replace.
• We can not replace or can not accept to return after you use it.
• Please note that we may request for you to send pictures of the item.