PLEASE NOTE: Although we are working hard to ship orders as soon as possible, delivery times may be longer than usual due to the COVID-19 pandemic. Delivery estimates below DO NOT include possible delays.

SHIPPING RATES & POLICIES

Shipping Rates

  • We will ask to sign of receiver when we deliver.
  • Most of the items will take approximately 5-10 business days to be delivered in Japan and 10-14 business days in United States, depending on the item.
  • The delivery date may vary depending on the items. Please understand that even gifts that were ordered on the same date, there might be different delivery dates.
  • There are possibilities of delay/or cancellation due to unpredictable weather conditions or a natural calamity. Please understand that there are some days where delivery cannot be made, even if there was a requested date for delivery.
  • We cannot ship some items to smaller island(s).
    The following islands are subject to US$15.00 additional shipping fee per item: Okinawa, Amami Oshima, Izu Shichito, Hawaii and Alaska.

RETURN & ECHANGE POLICY

Returning

  • We will replace the item if you received damaged item when we delivered or you.
  • We can not replace or can not accept to return the item any personal reason. We will ask you to pay fee of new item and shipping for the replace.
  • We can not replace or can not accept to return after you use it.
  • Please note that we may request for you to send pictures of the item.

Latest News

Double Point Campaign until 5/31
Double Point Campaign until 5/31
Double Point Campaign
2022-05-01 17:10:37
Double Mile Campaign until 5/31
Double Mile Campaign until 5/31
Double Mile Campaign until 5/31
2022-05-01 16:43:50
5% Off Citrus Fruits to Japan! [Web Exclusive]
5% Off Citrus Fruits to Japan! [Web Exclusive]
A special discount for citrus fruits to Japan! Ends 3/31.
2022-03-09 22:15:57

Information

Address390 N. Pacific Coast Hwy., Suite 2000, El Segundo, CA 90245
Phone
    (Toll Free)
1-800-252-5725
FAX
    (Toll Free)
1-888-952-5725
Emailsupport@jalshoppingam.com
Business HourMonday - Friday 9am - 4pm

(Pacific Standard Time / Except Sat., Sun. and U.S. National Holidays)