[Notice Regarding JAL Shopping Points]
We have been experiencing the following problem on our website with some customer accounts:
- Orders from over 1 year ago will show on the JAL Shopping Point history, but cannot be used after exchanging into a coupon code.
We have extended the expiration date of the points and voucher for those customers until 4/30/2017 11:59pm (Pacific Time).
From 5/1/2017, the validity period for all JAL Shopping points and exchanged coupon codes will return to 1 year within the order date.
We apologize for any confusion and inconveniences caused by this problem.
Please feel free to contact our Customer Service if you have any questions or need assistance.
Your JAL Shopping Points can be exchanged to a coupon code from the "JAL Shopping Point" page after signing in our website.
2. Click on "Transform my JAL Shopping Points into a voucher"
If you have exchangeable points, a button will show under your point history.
(The button will show how much your points are worth)
3. A pop-up window will appear to confirm. Click on "OK"
A message will show "Are you sure you want to transform your JAL Shopping Points into vouchers" on your browser. Click "OK" to proceed.
*The pop-up displayed may appear differently depending on your web browser.
4. The coupon code will show under "My Vouchers From JAL Shopping Points"
Once the points have been exchanged, the voucher details will show under "My Vouchers From JAL Shopping Points". Please use before the expiration date.